Customer Interaction

Type: Information Object

Status: Active
Industry Sector: Enterprise Core
Sensitivity Level: Internal
Personal Information: PII

Description:
Record of an exchange between the organization and a customer.

Accessed by Application(s):

• Customer Feedback Application
• Customer Relationship Management Application
• Digital Experience Optimization Application

 Yes

Attributes

Order	Name	Description	Type	Cardinality	Example value
1	Interaction ID	Unique identifier for each customer interaction	GUID	Mandatory
2	Customer ID	Identifier linking the interaction to a specific customer	Reference	Mandatory
3	Date & Time	Date and time when the interaction occurred	Date & Time	Mandatory	2025-05-27T14:35:00Z
4	Channel	Medium through which the interaction took place	Enumeration	Mandatory
5	Purpose	Reason or topic of the interaction	Enumeration	Mandatory
6	Outcome	Reason or topic of the interaction	Enumeration	Optional
7	Notes	Additional comments or summary of the interaction	String	Optional

 Yes
 
 Active
 PII
 Internal
 Enterprise Core
 Record of an exchange between the organization and a customer.

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