Customer Service Ticket

Type: Information Object

Status: Active
Industry Sector: Enterprise Core
Sensitivity Level: Restricted
Personal Information: PII

Description:
Customer inquiry, issue or request.

Accessed by Application(s):

• Customer Feedback Application
• Customer Relationship Management Application

 Yes

Attributes

Order	Name	Description	Type	Cardinality	Example value
1	Ticket ID	Unique identifier for the customer service ticket	GUID	Mandatory	9f2dcb04-3a89-4e3f-b129-0c56e2f45ac1
2	Customer ID	Link to the customer who submitted the ticket	Reference	Mandatory
3	Subject	Summary of the issue or request	String	Mandatory	Billing discrepancy on last invoice
4	Priority	Indicates the urgency of the ticket	Enumeration	Mandatory	High
5	Status	Current state of the ticket in the resolution process	Enumeration	Mandatory	In progress
6	Created Date & Time	Date and time the ticket was created	Date & Time	Mandatory	2025-05-27T14:25:00Z
7	Resolution Date & Time	Date and time the ticket was resolved	Date & Time	Optional	2025-05-28T10:30:00Z
8	Assigned Agent	Service representative handling the ticket	Reference	Optional
9	Description	Detailed explanation of the customer's issue or request	String	Mandatory

 Yes
 
 Active
 PII
 Restricted
 Enterprise Core
 Customer inquiry, issue or request.

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