IT Incident

Type: Information Object

Status: Active
Industry Sector: Enterprise Core
Sensitivity Level: Internal
Personal Information: No PII

Description:
An unplanned interruption, degradation or security issue affecting an information technology service.

Accessed by Application(s):

• Container Platform Management Application
• IT Operations Management Application
• Network Management Application
• Security Information & Event Management Application

 Yes

Attributes

Order	Name	Description	Type	Cardinality	Example value
1	Incident ID	Unique identifier for the IT incident	GUID	Mandatory
2	Priority	Priority assigned to the incident	Enumeration	Mandatory	High
3	Status	Current status of the incident	Enumeration	Mandatory	Open
4	Affected Service	IT service affected by the incident	Reference	Mandatory
5	Reported At	Date and time when the incident was reported	Date & Time	Mandatory
6	Impact	Business or technical impact of the incident		Optional
7	Root Cause	Root cause identified for the incident		Optional
8	Resolution	Resolution applied to restore service		Optional

 Yes
 
 Active
 No PII
 Internal
 Enterprise Core
 An unplanned interruption, degradation or security issue affecting an information technology service.

✏️ Edit

"Text" is not in the list (String, Integer, Boolean, Date, Date & Time, GUID, Enumeration, Decimal, Binary, Reference) of allowed values for the "Attribute Type" property.

"Text" is not in the list (String, Integer, Boolean, Date, Date & Time, GUID, Enumeration, Decimal, Binary, Reference) of allowed values for the "Attribute Type" property.

"Text" is not in the list (String, Integer, Boolean, Date, Date & Time, GUID, Enumeration, Decimal, Binary, Reference) of allowed values for the "Attribute Type" property.