Incident

Type: Information Object

Status: Active
Industry Sector: Enterprise Core
Sensitivity Level: Internal
Personal Information: No PII

Description:
A recorded unplanned interruption or reduction in the quality of an IT service or business process.

Accessed by Application(s):

• Environment, Health & Safety Application

 Yes

Attributes

Order	Name	Description	Type	Cardinality	Example value
1	Incident ID	Unique identifier for the incident	GUID	Mandatory
2	Title	Short description of the incident	String	Mandatory	Email service unavailable
3	Priority	Urgency and impact classification	Enumeration	Mandatory	High
4	Status	Current lifecycle status of the incident	Enumeration	Mandatory	In Progress
5	Reported Date	Date and time the incident was logged	Date & Time	Mandatory
6	Resolved Date	Date and time the incident was resolved	Date & Time	Optional
7	Reported By	User or system that logged the incident	Reference	Mandatory
8	Assigned To	Team or person responsible for resolution	Reference	Optional
9	Resolution Notes	Description of how the incident was resolved	String	Optional

 Yes
 
 Active
 No PII
 Internal
 Enterprise Core
 A recorded unplanned interruption or reduction in the quality of an IT service or business process.

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