Incident Ticket

Type: Information Object

Status: Planned
Industry Sector: Information Technology
Sensitivity Level: Internal
Personal Information: No PII

Description:
A record of an unplanned interruption or degradation of an IT service raised by a user or monitoring system.

Accessed by Application(s):

• Customer Support Platform
• Cybersecurity & SIEM Application
• Database Management Application
• Managed Network Services Platform
• Observability Platform
• Security Operations Platform

 Yes

Attributes

Order	Name	Description	Type	Cardinality	Example value
1	Ticket ID	Unique identifier for the incident ticket	GUID	Mandatory
2	Title	Short description of the incident	String	Mandatory
3	Severity	Impact level of the incident	Enumeration	Mandatory	P2 - High
4	Status	Current resolution status of the ticket	Enumeration	Mandatory	Open
5	Reporter	Reference to the person or system that raised the ticket	Reference	Mandatory
6	Assigned To	Reference to the team or person responsible for resolution	Reference	Optional
7	Raised At	Date and time the ticket was created	Date & Time	Mandatory
8	Resolved At	Date and time the incident was resolved	Date & Time	Optional

 Yes
 
 Planned
 No PII
 Internal
 Information Technology
 A record of an unplanned interruption or degradation of an IT service raised by a user or monitoring system.

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