Service Order

Type: Information Object

Status: Planned
Industry Sector: Telecommunications
Sensitivity Level: Internal
Personal Information: PII

Description:
An instruction to provision, modify or deactivate a telecom service for a customer.

Accessed by Application(s):

• Service Inventory Application
• Service Provisioning System

 Yes

Attributes

Order	Name	Description	Type	Cardinality	Example value
1	Order ID	Unique identifier for the service order	String	Mandatory	ORD-2024-005521
2	Customer ID	Reference to the customer requesting the order	Reference	Mandatory	CUST-10293
3	Product ID	Reference to the product being provisioned or modified	Reference	Mandatory	PROD-MOB-001
4	Order Type	Type of service change requested	Enumeration	Mandatory	New Connection
5	Status	Current processing status of the order	Enumeration	Mandatory	In Progress
6	Order Date	Date and time the order was placed	Date & Time	Mandatory
7	Completion Date	Date and time the order was completed	Date & Time	Optional

 Yes
 
 Planned
 PII
 Internal
 Telecommunications
 An instruction to provision, modify or deactivate a telecom service for a customer.

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