Technical Account Manager

Type: Role
Status: Planned
Industry Sector: Information Technology

Description:

Coordinates technical relationship management, service reviews, escalations and managed-service commitments for customers.

Seniority Level:

Senior

Owns Capability:

Managed Service Operations
Customer Success Management

Uses Application:

Customer Success Platform
Customer Support Platform

Reports To:

Customer Delivery Manager

Performs Process(es):

Manage Customer Success
Manage Managed Service Change

Planned Information Technology Senior Managed Service OperationsCustomer Success Management Customer Success PlatformCustomer Support Platform Customer Delivery Manager

Edit