Customer Care Application

Type: Application

true

Planned

Status: Planned

Telecommunications

Industry Sector: Telecommunications

Description:

Supports telecom customer care, subscriber inquiries, service trouble tickets and billing dispute follow-up.

Manage Customer CareHandle Billing DisputeRestore Service

Serves Process(es):

Manage Customer Care
Handle Billing Dispute
Restore Service

SubscriptionTelecom ServiceService Trouble TicketCall Detail Record

Accesses Information Object(s):

Subscription
Telecom Service
Service Trouble Ticket
Call Detail Record

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