Customer Support Case

Type: Information Object

Status: Planned
Industry Sector: Information Technology
Sensitivity Level: Confidential
Personal Information: PII

Description:
Customer-facing support case for a technology product, platform or managed service.

Accessed by Application(s):

• Customer Support Platform

 Yes

Attributes

Order	Name	Description	Type	Cardinality	Example value
1	Case ID	Unique identifier for the support case	GUID	Mandatory
2	Case Type	Type of support case	Enumeration	Mandatory	Incident
3	Severity	Customer impact severity assigned to the case	Enumeration	Mandatory	High
4	Status	Current resolution status of the support case	Enumeration	Mandatory	Open
5	Customer	Customer organization that raised the case	Reference	Mandatory
6	Customer Tenant	Tenant or customer environment affected by the case	Reference	Optional
7	Contact	Customer contact associated with the case	Reference	Optional
8	IT Product	Product or service affected by the case	Reference	Mandatory
9	SLA Target	Service-level target applying to the support case	String	Optional	4 business hours
10	Opened At	Date and time when the support case was opened		Mandatory
11	Resolved At	Date and time when the support case was resolved		Optional

 Yes
 
 Planned
 PII
 Confidential
 Information Technology
 Customer-facing support case for a technology product, platform or managed service.

✏️ Edit

"DateTime" is not in the list (String, Integer, Boolean, Date, Date & Time, GUID, Enumeration, Decimal, Binary, Reference) of allowed values for the "Attribute Type" property.

"DateTime" is not in the list (String, Integer, Boolean, Date, Date & Time, GUID, Enumeration, Decimal, Binary, Reference) of allowed values for the "Attribute Type" property.