Service Request

Type: Information Object

Status: Active
Industry Sector: Enterprise Core
Sensitivity Level: Internal
Personal Information: PII

Description:
Customer or internal request for a standard service action within a managed technology service.

Accessed by Application(s):

Yes

Attributes

Order	Name	Description	Type	Cardinality	Example value
1	Request ID	Unique identifier for the service request	GUID	Mandatory
2	Request Type	Type of standard service request	String	Mandatory	New user access
3	Priority	Priority assigned to the request	Enumeration	Optional	Normal
4	Approval Status	Approval status of the request	Enumeration	Optional	Approved
5	Status	Current fulfillment status of the request	Enumeration	Mandatory	Open
6	Customer Tenant	Tenant or environment affected by the request	Reference	Optional
7	Requester	Person or role requesting the service action	Reference	Mandatory
8	Requested At	Date and time when the request was submitted		Mandatory
9	Fulfilled At	Date and time when the request was fulfilled		Optional

 Yes
 
 Active
 PII
 Internal
 Enterprise Core
 Customer or internal request for a standard service action within a managed technology service.

✏️ Edit

"DateTime" is not in the list (String, Integer, Boolean, Date, Date & Time, GUID, Enumeration, Decimal, Binary, Reference) of allowed values for the "Attribute Type" property.