IT Service Management Application

Type: Application

true

Active

Status: Active

Enterprise Core

Industry Sector: Enterprise Core

Description:

Manages IT service delivery and support processes.

Manage IT ServiceManage IT Service PortfolioManage Change & ReleaseManage Service Level AgreementMonitor Service QualityManage Incident & Recovery

Serves Process(es):

Manage IT Service
Manage IT Service Portfolio
Manage Change & Release
Manage Service Level Agreement
Monitor Service Quality
Manage Incident & Recovery

Change RequestEmployeeOrganizationIT ServiceService Request

Accesses Information Object(s):

Change Request
Employee
Organization
IT Service
Service Request

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