Customer Care Specialist

Type: Role
Status: Planned
Industry Sector: Telecommunications

Description:

Responsible for handling customer service requests, complaints and account management across all telecom channels.

Seniority Level:

Junior

Owns Capability:

Customer Care Management

Uses Application:

Service Provisioning System
Billing & Charging Application
Customer Care Application

Reports To:

Service Delivery Manager

Performs Process(es):

Handle Billing Dispute
Manage Customer Care
Manage SIM
Modify Service

Planned Telecommunications Junior Customer Care Management Service Provisioning SystemBilling & Charging ApplicationCustomer Care Application Service Delivery Manager

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