Manage SLA
From SPEAR
Type: Process
Status: Planned
Industry Sector: Information Technology
Description:
Definition, monitoring and reporting of service level agreement targets for IT services.
Parent Process: Manage IT Service Delivery
Subprocesses:
None
Served by Application(s):
Realizes Capabilities:
Uses Information Object(s):
Performed by Role(s):
Triggers Process(es):
None
