Monitor Service Quality
From SPEAR
Type: Process
Status: Active
Industry Sector: Enterprise Core
Description:
Ongoing measurement and reporting on the quality and performance of IT and business services against agreed standards.
Parent Process: Manage Information Technology
Subprocesses:
None
Served by Application(s):
Realizes Capabilities:
Uses Information Object(s):
Performed by Role(s):
Triggers Process(es):
None
